Terms and Conditions


Cancellation and refunds

If you need to cancel your seat, you must tell us at least one month before the date of the event to receive a 100% refund. No refunds can be issued for seats that are cancelled less than one month before the event.


You may transfer your seat to a friend or colleague, but if you wish to do so you must notify us at least a month before the date of the event. Each ticket must be assigned to a delegate and no transfers can be issued less than one month before the event.

Invoice pay­ments

We like to offer atten­dees the chance to pay by invoice but kind­ly ask that you fol­low the cri­te­ria below — if you’re not pay­ing the invoice please be sure to pass this infor­ma­tion to the per­son who will;

Invoic­es are due 14 days after book­ing — please pay with­in this timeframe When pay­ing the invoice please ensure to add your book­ing num­ber as a reference If you’re mak­ing an inter­na­tion­al pay­ment you must ensure you pay for all fees relat­ing to this invoice. If these aren’t paid we will be issu­ing a fur­ther invoice to cov­er these costs

Please con­tact Jess Jebari, jess@​clearleft.​com if you have any queries

VAT charge­s?

VAT is applic­a­ble on all tick­ets — this is because the place of sup­ply is where the ​“event” is actu­al­ly tak­ing place and means VAT must be charged at the applic­a­ble rate where the event occurs.

But what about tax­able cus­tomers who are used to receiv­ing ser­vices on the reverse charge basis? Because the amend­ing direc­tive has deemed the place of sup­ply to be the place where the event is phys­i­cal­ly being car­ried out, the reverse charge basis does not apply and both tax­able cus­tomers as well as con­sumers will be charged VAT at the rate applic­a­ble in the coun­try in which the event takes place.

How do EU tax­able cus­tomers recov­er their VAT?

Tax­able enti­ties with­in the EU should claim any VAT refund enti­tle­ment through the por­tal of their home state tax col­lec­tion agency, for exam­ple Irish Tax­able enti­ties should recov­er French VAT incurred through the por­tal of the Rev­enue Com­mis­sion­ers in the Repub­lic of Ire­land- please note how­ev­er that there is often a de min­imis claim lev­el before refunds can be claimed.

And non EU entities?

The abil­i­ty to recov­er VAT incurred by a non EU enti­ty will depend entire­ly upon any reci­procity agree­ment that may be in force between the coun­try in which the VAT was incurred and the Coun­try where the non EU client is based. Addi­tion­al advices will need to be tak­en if this sce­nario applies.

Let­ters of invitation

We do not sup­ply invi­ta­tion let­ters for atten­dees. We sug­gest that you ensure you have the cor­rect visas for trav­el before pur­chas­ing a ticket.

Access requirements

If you have any special access requirements (such as wheelchair access), then please contact us when you register so we can do our best to accommodate you on the day.

Photography and quotes

You grant us the right to use any photography taken at the conference or any quotes given on our feedback forms for the marketing of future events.

Schedule and lineup

The schedule and lineup are subject to change at any time and are not guaranteed.


If you require any further clarification of these terms please get in touch with Alis Cox by email or by phone, +44 (0)845 838 6163.